е дефинирана последователност от стъпки, използвани за изпълнение на задача или процес. Тя определя какво се случва, кой носи отговорност и какви решения или одобрения са необходими по пътя.
Компаниите използват работни процеси за дейности като покупки, одобрение на разходи и обработка на поръчки. Те могат да направят работата по-последователна и по-лесна за изпълнение. Въпреки това, работен процес, който е твърде строг или има неясна собственост, може да създаде забавяния и да насърчи търсенето на заобиколни решения.
Една ERP система може да води записите през съгласувани етапи, да възлага задачи и да изисква одобрения. Тя може също така да показва висящата работа и да пази история на завършените стъпки. Това помага на екипите да координират отговорностите си и да управляват изключенията, преди работата да заседне.
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