Automation
is the use of software or equipment to carry out tasks according to defined rules. It allows routine steps to happen with less manual involvement, such as sending a reminder or creating a replenishment request.
Companies often use automation for repeated work that follows a clear pattern. It can save time and reduce typing errors. However, incorrect rules or poor data can cause the same mistake to be repeated across many transactions.
An ERP system can automate steps in purchasing, invoicing, stock replenishment and approval workflows. It can also highlight exceptions that need human review. This helps employees spend less time on routine administration and more time on work that requires judgement.
