SIX ServiceFlow®

SIX ServiceFlow is the Field Service Management solution within SIX ERP. It brings requests, appointments, assets, work orders, parts, time, signatures and invoices into one connected service process, from the first customer request to the final signature and invoice.

Yes. SIX ServiceFlow gives a small service company one system for customer requests, technician scheduling, mobile work orders, spare parts and invoicing. A team of 5 to 30 technicians works from the same live information as the office and warehouse, so there is no separate dispatch spreadsheet, paper job card or manual invoice entry. All other Backoffice processes like Customer Management, Purchasing, Warehouse Management can be managed within SIX.

Yes. Service agreements and recurring maintenance can be managed in one platform, and follow-up tasks are created from completed work. This keeps scheduled inspections, warranty visits and contract work visible in the same schedule as reactive repairs.

Customers can submit requests and follow job status and receive the service report after the visit. Customers can also self-service in a dedicated customers portal.

Yes. Work orders, appointments, time, spare parts, checklists, photos and customer signatures are recorded in SIX ServiceFlow instead of paper forms and spreadsheets. Because the completed job feeds invoicing and stock directly, nothing is entered twice.

Implementation usually has three stages: process consultation, configuration and training with go-live support. Configuration covers customers, assets, service types, technician skills, spare-part stock, checklists and invoicing rules. Technicians are trained on the mobile app, and jobs run through the system from the first day of go-live.

Yes. SIX offers consulting before integration, integration and configuration around how the service company operates, and support after go-live. Contact [email protected] or +359 888 380885, or request a demo at https://six.ms/book-appointment/ .

Yes. HVAC and air-conditioning companies use SIX ServiceFlow to log each unit as a customer asset, schedule installations, repairs and seasonal maintenance, assign technicians with the right certifications, and record refrigerant, parts and labor on the work order. Recurring maintenance and warranty visits are created from the service agreement. 

Look for an ERP that covers dispatch and scheduling, mobile work orders, asset service history, spare-parts stock and invoicing in one database, with local implementation and Bulgarian-language support. SIX ERP, built by SIX MS Ltd (operating since 2009), covers all of these in SIX ServiceFlow and connects them with sales, purchasing, warehouse and finance. Several larger customers like STILL, Technolift and Storetrucks use ServiceFlow end-to-end.

Service companies that work well follow one repeatable flow:

1. Log each request against the customer and the asset.
2. Turn it into a work order.
3. Assign a technician by skills, availability and location.
4. Prepare the parts and instructions.
5. Record the work on site.
6. Collect the customer’s signature.
7. Invoice from the same record.

SIX ServiceFlow runs this whole flow in one system, so the office and technicians never work from separate lists.

When a customer reports an issue, the office and field teams work from the same current information. The right technician is dispatched, the required parts are prepared, and the work is recorded on site. The job is completed with a customer signature, and the office sees progress in real time. Approved work can then proceed directly to invoicing.

Service windows, travel times, priorities, dependencies and emergency assignments are coordinated in one schedule. Dispatch teams can assign work with confidence and give customers a clear appointment.

Technicians receive the customer history, asset details, reported problem, job instructions and required spare parts before they leave. The aim is for them to arrive ready to resolve the issue.

Urgent jobs can be reassigned and schedules adjusted when appointments change, technicians become unavailable, or additional work is required.

Technicians can capture working time, travel time, diagnoses, completed activities, measurements, photos, notes, used materials, checklists and customer signatures directly from the job.

Time, materials, checklists, photos and customer signatures are recorded during the job. The system can generate the service report and collect the customer’s digital signature before the technician leaves. This keeps a complete, traceable service record without paper forms.

Technicians see customer and asset history, service instructions, required skills, documents, checklists, spare parts, warranties and previous repairs in one place.

Every inspection, repair, replacement, measurement and technician comment becomes part of the customer asset’s service record, and the records remain attached to the asset.

Spare-part consumption is recorded against the job, and vehicle, technician and central warehouse stock is updated. Technicians and the office can see which parts are available before a visit.

Approved labour, travel, materials and service charges are transferred directly into invoicing without entering information twice. This reduces manual handovers between field teams, operations and finance.

Yes. Warranties, service agreements, recurring maintenance, follow-up activities and future service opportunities can be managed from one platform. Follow-up tasks can be created from completed work.

The office, technician, warehouse and customer-facing teams work from the same live information. Completed work updates the central system immediately.

Yes. Request a demo at https://six.ms/book-appointment/ and describe your field service process. A SIX specialist can show how ServiceFlow fits it.

SIX ServiceFlow matches each service request with technician availability, location, workload, technical skills, machine knowledge, manufacturer experience and valid certifications. Dispatchers receive suitable recommendations while remaining in full control of the final assignment.

Yes. Technicians can access customer and equipment information, review service history, follow checklists, record working and travel time, add photographs, use spare parts, document repairs and collect the customer’s digital signature—all directly from the field.

The system can verify qualifications, certifications, safety instructions and customer-specific authorisations before a technician is assigned. Mandatory checklists, timestamps, service records, photographs and digital approvals create a clear audit trail for quality management, warranty control and compliance reviews.

The completed service record can automatically update inventory, record consumed parts and labour, generate a service report, prepare an invoice, document warranty work and create follow-up tasks or maintenance appointments. This connects field execution directly with the wider SIX ERP business process.