Customization
is a change or addition to software that goes beyond its standard settings. It is used when a company’s requirement cannot be met through the features and configuration already available.
Companies may need customisation for specialist calculations, documents or industry processes. It can address an important operational gap. However, custom changes can increase development costs and require additional testing, maintenance and checks when the software is updated.
An ERP project can use customization where a clear business need justifies the extra work. The requirement should be defined, tested and documented before release. This helps the company add necessary functionality while keeping the system manageable over time.
