Process mapping
is the activity of documenting how work moves through a business. It identifies the steps, people, decisions and information involved from the start of a process to its result.
Companies use process mapping before changing workflows or introducing new software. It can reveal duplicate tasks, delays and workarounds that are easy to miss in daily operations. However, a map is only useful if it reflects how work actually happens and includes the people involved.
An ERP project can use process maps to define workflows, responsibilities, approvals and data requirements. Teams can then compare the proposed setup with real business cases. This helps the company improve its processes before building them into the system.
