Workflow

is a defined sequence of steps used to complete a task or process. It sets out what happens, who is responsible and which decisions or approvals are needed along the way.

Companies use workflows for activities such as purchasing, expense approval and order processing. They can make work more consistent and easier to follow. However, a workflow that is too rigid or has unclear ownership can create delays and encourage workarounds.

An ERP system can guide records through agreed stages, assign tasks and request approvals. It can also show pending work and keep a history of completed steps. This helps teams coordinate responsibilities and manage exceptions before work becomes stuck.