Managing service requests manually can lead to delays, miscommunication, and inefficient workforce allocation, ultimately affecting service quality and customer satisfaction. SIX ERP’s automated work order management ensures a seamless flow from request to resolution, reducing administrative burden and ensuring that the right technician is assigned to the right job—every time.

With intelligent job assignment and automated dispatching, work orders are created and assigned based on technician availability, skill set, and location, ensuring faster response times and higher first-time fix rates. The system also integrates service history and diagnostic data, allowing technicians to arrive fully prepared with the right information, tools, and spare parts, minimizing downtime and repeat visits.

• Intelligent job assignment based on technician skills, location, and availability.
• Automated work order creation & tracking for seamless service execution.
• Real-time updates & mobile access to ensure technicians stay informed on the go.
• Integration with service history for accurate troubleshooting and faster resolutions.
• Improved operational efficiency by reducing manual processes and response times.

Efficient route planning and real-time GPS tracking are essential for maximizing field service productivity and minimizing delays, fuel expenses, and unnecessary travel time. Without an intelligent system, technicians may take inefficient routes, leading to longer response times, increased costs, and reduced customer satisfaction. SIX ERP’s dynamic route optimization ensures that field teams are dispatched efficiently, taking the fastest, most cost-effective paths to their destinations.

By integrating real-time GPS tracking, managers gain full visibility into technician locations, allowing them to adjust schedules, reassign jobs, or respond to urgent requests as needed. This proactive approach helps businesses increase first-time fix rates, optimize workforce allocation, and improve overall service efficiency.

• Dynamic route planning for reduced travel time and faster job completion.
• Real-time GPS tracking to monitor technician locations and optimize dispatching.
• Fuel and cost savings by eliminating unnecessary mileage and inefficient routes.
• Improved customer satisfaction with accurate ETAs and faster response times.
• Better workforce management with intelligent job scheduling and real-time adjustments.

Managing approvals for work orders, service reports, and customer confirmations can be time-consuming and prone to errors when relying on paper-based processes. With SIX ERP’s integrated e-signature functionality, businesses can digitize approvals, ensuring faster, more secure, and legally compliant authorization of service-related documents.

By eliminating the need for physical paperwork, technicians and customers can sign off on tasks instantly, reducing administrative burdens and accelerating service completion. Whether confirming a job’s completion or authorizing additional work, e-signatures provide a seamless, transparent, and legally binding solution.

• Secure digital approvals for work orders, service reports, and contracts.
• Full compliance with industry and legal regulations for document authentication.
• Faster authorization processes—reducing delays in service completion.
• Improved documentation accuracy—minimizing errors and disputes.
• Paperless workflows—reducing costs, administrative workload, and environmental impact.

Efficient Field Service Management (FSM) goes beyond scheduling and dispatching—it requires a fully integrated system that connects every aspect of your business. With SIX ERP, field service operations are synchronized in real time with inventory, finance, and customer management, ensuring seamless workflows and full operational visibility from start to finish.

By leveraging SIX ERP’s unified ecosystem, businesses eliminate data silos, reduce manual processes, and enhance decision-making through real-time insights. Whether managing service requests, tracking spare parts, or invoicing customers, everything is connected and automated, leading to faster service delivery, improved accuracy, and higher customer satisfaction.

• Unified data flow across all ERP modules—ensuring accuracy and consistency.
• Seamless integration with finance, inventory, and CRM—connecting service operations with essential business functions.
• Automated invoicing & cost tracking—eliminating manual billing delays.
• Real-time inventory synchronization—ensuring technicians always have the right parts available.
• Connected workflows for increased operational efficiency—reducing delays and optimizing resources.

With SIX ERP’s integrated FSM, businesses gain end-to-end control over their service operations, improving efficiency, minimizing costs, and delivering an exceptional service experience every time.