What is Field Service Management?
Optimize Operations and Elevate Service Efficiency in the Field
Efficiently manage your field operations with seamless scheduling, real-time tracking, and optimized resource allocation. SIX ERP’s Field Service Management module empowers your teams with smart workflows, mobile accessibility, and automated reporting—ensuring top-tier service delivery, reduced downtime, and enhanced customer satisfaction.
Appointment and Work Order Management
Streamline scheduling and execution with automated appointment booking and intelligent work order management for faster, more efficient service.
Customer Asset Management
Track, maintain, and optimize customer assets with real-time insights, ensuring seamless service and minimal downtime.
Route Planning & Tracking
Optimize field operations with smart route planning and real-time GPS tracking for faster response times and improved efficiency.
Spare Part Management
Ensure seamless service delivery with real-time spare part tracking, automated inventory management, and optimized stock control.
Service Reports
Generate detailed, real-time service reports for complete transparency, compliance, and data-driven decision-making.
Service Knowledge Base
Empower field teams with instant access to a centralized service knowledge base for faster troubleshooting and improved first-time fix rates.
“ The most customizable solution we found replacing our legacy CRM solution we worked with for too long. ”
Ludomil Lakov
Director of Sales | CANTEKHolistic Field Service Management Solution
Seamless Service Operations for Maximum Efficiency
Optimize your field service operations with a unified solution that ensures efficient scheduling, resource management, and real-time insights. Empower your field teams with mobile accessibility, automated workflows, and smart tracking to enhance service delivery. Minimize downtime, improve customer satisfaction, and streamline operations with our comprehensive Field Service Management module.
- Full visibility into field service operations
- Efficient scheduling and automated workflows
- Real-time tracking and performance insights
Automated Work Order Management
Smart Work Order Handling for Faster Resolutions
Streamline service requests with automated work order creation, tracking, and execution. Assign jobs to the right technicians based on availability, skill set, and location, ensuring timely service completion.
- Intelligent job assignment and technician dispatching
- Automated work order creation and tracking
- Integration with service history for improved diagnostics
Customer Asset & Spare Part Management
Track, Maintain, and Optimize Customer Assets with Ease
Ensure seamless asset lifecycle management by tracking customer equipment, spare parts, and maintenance schedules. Keep service teams informed with real-time updates on inventory, reducing downtime and enhancing operational efficiency.
- Centralized asset tracking for better visibility
- Automated maintenance schedules and reminders
- Real-time inventory management for spare parts
Real-Time Route Planning & Tracking
Optimize Field Operations with Smart Routing
Ensure your field teams take the most efficient routes with real-time GPS tracking and optimized route planning. Reduce travel time, fuel costs, and response times for better service efficiency.
- Dynamic route optimization for faster service delivery
- Real-time GPS tracking for precise technician locations
- Reduced operational costs with optimized scheduling
Comprehensive Service Reports
Gain Actionable Insights with Automated Service Documentation
Generate detailed reports on service tasks, technician performance, and completed work orders. Ensure compliance and transparency with digital documentation accessible in real time.
- Automated service logs and performance tracking
- Customizable reports for better decision-making
- Real-time insights for improved service efficiency
Compliance & E-Signatures
Ensure Regulatory Compliance with Digital Approvals
Simplify compliance processes with built-in e-signature capabilities. Ensure secure, paperless approvals for work orders, service reports, and customer confirmations.
- Secure digital approvals for service documentation
- Full compliance with industry regulations
- Reduced paperwork and streamlined workflows
Service Knowledge Base
Empower Your Field Teams with Instant Access to Service Insights
Provide your technicians with a centralized knowledge base for troubleshooting, best practices, and service manuals. Improve first-time fix rates and enhance service quality with accessible expert guidance.
- Centralized repository of service guides and manuals
- Real-time access to troubleshooting solutions
- Improved first-time fix rates with better knowledge sharing
Full SIX ERP Integration
Seamlessly Connect Field Services with Your Entire Business
Leverage full integration with SIX ERP to synchronize field service operations with inventory, finance, and customer management. Gain end-to-end visibility and control over your service processes.
- Unified data flow across all ERP modules
- Seamless integration with finance, inventory, and CRM
- Enhanced operational efficiency with connected workflows
Field Service Management trusted by leading companies
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Field Service Appointments tracked and managed
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We are not SaaS - You own your data!
Own your Field Service Data
You have your own decoupled pods with all your data. Nobody else has access to it. You own your data - always!
European Solution
Trusted solution built with the strict European standards in mind. SIX is built for leading global companies.
GDPR compliant
Be on the safe side when it comes to customer-data compliance. Our GDPR module makes it possible to manage all personal data without any hassles safely.
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